Facility Services

Patience and empathy is at the root of all our services

Seniors walking in a retirement home with nurse
Alzheimer care

Retirement Home Placemen

Gentle Graces offers a dedicated retirement home placement service designed to support families seeking long-term care solutions. Our placement team works closely with individuals and their loved ones to identify residences that match their care needs, lifestyle preferences, and comfort requirements. This service ensures families receive guidance that is transparent, unbiased, and fully centered on their wellbeing.

The Gentle Difference:

  • Support You Can Trust: Our team conducts an in-depth assessment of each client’s needs, ensuring the recommended homes provide the appropriate level of care, from assisted living to memory care.
  • Unbiased Recommendations: We do not operate on commission, allowing our team to prioritize the best fit for each individual and their needs.
  • Streamlined Process: We coordinate tours and guide families through every step of the transition, reducing stress during an important decision.

 

With Gentle Graces, families receive personalized guidance, clarity, and confidence when choosing a long-term care residence.

companionship

Facility Staffing

Gentle Graces provides retirement facilities with reliable, on-demand staffing solutions to support daily operations and maintain continuity of care. Our trained and credentialed professionals are available for last-minute coverage, call-ins, overnight support, and holiday staffing needs. Whether it is routine fluctuation or an unexpected gap, our goal is to strengthen your team exactly when support is needed most.

Bolster Your Talent Pool:

  • Rapid Response: We offer immediate placement for urgent staffing needs to ensure resident care is never compromised.
  • Qualified Professionals: All staff are thoroughly screened, credentialed, insured, and trained under clinical direction to integrate easily with your in-house team.
  • Operational Stability: Our staffing solutions help reduce burnout, improve workflow, and support consistent service delivery, even during peak periods.

 

Gentle Graces is committed to enhancing your workforce and supporting your residents with dependable, professional care staff.

Health consultation, nurse and black woman with tablet for medical information or advice online. Smile, conversation and an African nurse helping a senior patient with healthcare on an app in a house.

Private Care

Gentle Graces also provides private, one-on-one care within retirement and long-term care facilities for residents who require supplementary support. This service is arranged by families seeking additional personal attention, companionship, or enhanced care beyond what their facility is able to provide. Our team ensures these residents receive tailored, consistent support that complements the care already offered by your home.

What Our Overnight Care Includes:

  • Enhanced resident support: We assist with daily tasks, mobility, recreation, companionship, and individualized care routines that enrich quality of life.
  • Continuity and Familiarity: Residents benefit from a dedicated caregiver who becomes a trusted, consistent presence.
  • Flexible scheduling: Private care can be arranged for short visits, extended hours, or 24-hour assistance depending on the family’s needs.

 

With Gentle Graces, families gain peace of mind knowing their loved one has an extra layer of comfort, attention, and support within their chosen residence.

FAQ

Home health care is a range of medical and non-medical services provided in the comfort of an individual’s home, including nursing care, personal support, help with daily activities, medication management, and companionship. Its goal is to promote independence and enhance quality of life through personalized care. Gentle Graces delivers flexible, client-focused home care with tailored support plans and a compassionate approach that prioritizes both comfort and connection here in the Greater Ottawa Region.

Home health care is available to individuals of all ages who need assistance with medical or daily living tasks due to aging, illness, injury, disability, or post-surgical recovery. It is ideal for seniors, those managing chronic conditions, individuals recovering from hospital stays, or anyone who needs ongoing support to remain independent at home. Eligibility is typically based on the level of care required, which is determined through a FREE initial assessment.

Gentle Graces offers the convenience of professional care delivered in the comfort of home, allowing clients to remain in a familiar and supportive environment. Our flexible care plans are tailored to each individual’s needs, supported by trained and thoroughly screened caregivers who prioritize safety and dignity. We also provide relief and guidance for family caregivers, helping reduce stress and prevent burnout. By focusing on personalized, respectful care, we aim to enhance quality of life while promoting independence.

The first visit is a FREE consultation led by our executive team. During this visit, we review medical history, assess current needs, discuss personal goals, and evaluate the home environment to ensure safety and comfort. This step allows us to align expectations, create a personalized care plan, and select the most suitable caregiver. By the time care begins, your assigned caregiver will already be familiar with your situation, home, and preferences—allowing meaningful care to start from day one.

The frequency of visits is customized to match your specific needs and preferences. Care can range from occasional visits of a few hours per week to full 24/7 support, depending on the level of assistance required. Our team works closely with you and your family to create a flexible care schedule that ensures you receive the right support at the right time. Regular reassessments are conducted to adjust visit frequency as your needs evolve.

Yes, you can request Gentle Graces by name for your home health care services. Simply inform your doctor or health care team of your preference, and we will coordinate directly with them to ensure a seamless transition of care. Gentle Graces is committed to delivering personalized, high-quality support tailored to your needs, and we would be honoured to be your chosen provider.

Gentle Graces operates as a mobile in-home care service, focusing all efforts on bringing care directly to you rather than maintaining a physical office. Our team is always accessible by phone or email to answer questions, arrange services, and provide support. This approach allows us to remain flexible, responsive, and fully dedicated to delivering consistent, high-quality care wherever you are in the Greater Ottawa Region.

In Ontario, the cost of home health care can be covered through a mix of funding sources, depending on your needs and eligibility. While certain medical services may be funded by the Ontario Health Insurance Plan (OHIP), many non-medical supports require private payment or coverage through extended health insurance. Some individuals may also qualify for assistance through programs such as the Ontario Disability Support Program (ODSP) or other local funding options. Gentle Graces can assist in exploring these options and help create a care plan that fits both your needs and budget.

A “home” for home health care includes any place where an individual lives or resides, not just a private house. This can include apartments, condominiums, retirement residences, or even assisted living facilities, provided that the individual requires additional personal or medical support within that setting. Gentle Graces delivers care wherever you call home, ensuring you receive the right support in the environment where you feel most comfortable.

The length of home health care varies based on individual needs and circumstances. Some people may only require short-term care during recovery from surgery, illness, or injury, while others may benefit from ongoing, long-term support due to chronic conditions or aging. Care plans are tailored to your situation and reviewed regularly to ensure the right level of care for as long as it’s needed—whether for a few weeks or an extended period.

Gentle Graces follows a rigorous process to ensure only the most qualified and trustworthy caregivers join our team. Every care worker undergoes comprehensive screening, including verification of certifications (and their expiry dates), vulnerable sector checks, detailed work history reviews, and validation of driver’s licenses and insurance. In addition, all caregivers carry their own private liability insurance for added peace of mind. Beyond credentials, every team member participates in our proprietary Gentle Graces training, where they are re-trained in our unique standards of care—emphasizing respect, safety, and personalized support. We also conduct regular client surveys, and feedback directly influences the standing of our healthcare professionals. This approach not only ensures continuous improvement but also allows us to celebrate our Gentle Graces superstars, reducing turnover and maintaining a highly motivated, compassionate team.

“Homebound” describes individuals who have significant difficulty leaving their home due to illness, injury, or medical conditions. This may be the result of mobility challenges, recovery needs, or health risks that make travel unsafe or exhausting. Homebound individuals often require support with daily activities or medical care and may be unable to attend appointments or manage tasks outside the home without assistance. Home health care services exist to bring professional support directly to them, ensuring they receive the care they need in a safe and familiar environment.

  • Home Health Care: Involves both medical and non-medical services provided in the home, such as nursing care, physical therapy, medication management, and assistance with daily tasks. It is typically intended for individuals recovering from illness or surgery, or those managing chronic health conditions.

     

  • Hospice Care: Focuses on comfort and quality of life for individuals in the final stages of a terminal illness. Rather than curative treatments, hospice care provides pain management, emotional support, and guidance for both patients and their families, either at home or in a hospice facility.

     

  • Personal Care: Primarily non-medical, this service assists with activities of daily living, such as bathing, dressing, grooming, meal preparation, and light housekeeping. It is designed to help individuals—particularly seniors or those with disabilities—maintain independence and overall well-being.

No, hospitalization is not required to receive home health care. While some individuals transition to home care after a hospital stay, many begin services without any prior hospitalization. Home health care is designed to support a wide range of needs, including chronic condition management, post-surgical recovery, injury rehabilitation, or assistance with daily living. Care plans are personalized to each individual’s circumstances, regardless of hospital history.